The client, an owner and director of a small bespoke manufacturing company which
operated primarily within the automotive industry was planning to expand  his business
to meet increased orders from his customers. The company was generating low profit
margins and the owner was concerned that the investment required to increase capacity
would not be reflected in future ROI.

The company was recognised for the quality of its products and its superior customer
service and had grown quickly since start up and employed twenty staff. The success of the
company was mainly due to the drive and energy of the owner, and the family like structure
operating within the company. This resulted in the company being extremely client focussed
with high quality products and customer service though not particularly profitable. See also
Strategy and Operations studies.